BAR & BISTRO – UPDATED 21 DEC

Southend has a detailed CoVid Management Plan that all staff and security are familiar with. Here are the highlights:

• Only 160 patrons are allowed in the venue at any one time, allowing each patron 4 square metres of breathing space.
• All patrons must use the sanitiser provided at the sanitising stations regularly.
• All patrons must sign in using EITHER the Service NSW app, or our own QR code. We will hold your contact details for 28 days and use it ONLY if instructed to do so by NSW Health for contact tracing purposes. 
• All patrons must be seated when consuming liquor.
• Any patrons showing signs of respiratory illness (cough, runny nose etc.) will be asked to leave. We apologise in advance that we are unable to distinguish your smokers cough from Covid – you will still be asked to leave. 
• We will have a dedicated ‘COVID NINJA’ employed at all times to sanitise all surfaces and ensure all patrons are practicing safe social distancing and using the sanitiser provided.
• All patrons must adhere to social distancing as required – including complying with any request by staff to relocate within the venue to better separate patrons.
• We encourage all patrons to consider downloading the CovidSafe app. 

We have outlined all of these conditions of entry at our front entrance. Please read them again before you sign in. We look forward to welcoming you soon.

BOTTLE SHOP

Our shop is still open, and we are still selling our full range of hand-picked wines, spirits and beer. However, we are taking the following extra precautions:

• All customers are being asked to sanitise their hands using the sanitiser provided before entering the shop.
• All bottles and fridge door handles are being wiped down constantly.
• We are not accepting cash in order to avoid any person-to-person contact, so please have your EFTPOS or credit card ready. 
• We are wiping down the EFTPOS terminal after every transaction that requires a PIN. 
• We are sanitising all tills and work surfaces before all shifts, and regularly throughout the day. 
• Staff are sanitising their hands after every transaction.
• We are reducing our opening hours (now 10am to 8pm).
• We will not be giving customers our usual one-on-one service to help you navigate our shop, but will still happily point you in the right direction from a safe distance. And of course our recommendations will still come thick and fast. 

ACCOMMODATION

Our motel is still open for business for anyone that simply must still travel. Our housekeeping staff are using gloves, and sanitising all surfaces thoroughly. Whenever possible, we leave any occupied rooms vacant for 24 hours before a new guest checks in to that room, to reduce any chance of infection through surface contact. 

We are struggling through this the best we can, like the rest of you. Please be mindful of the high level of stress and anxiety that we are all feeling in these difficult days, and act with kindness and patience. We thank you for your continued patronage, and for choosing to buy local. 

Stay safe out there, and remember to WASH YOUR HANDS!